Shipping
& returns
How we pack and send your piece, what the timelines really are, and what happens if something is wrong when it arrives.
How long it takes
Two numbers matter: the time a piece spends in the workshop, and the time it spends in transit. We quote both, and we quote the real ones.
| Type of order | In the workshop | In transit | Order by |
|---|---|---|---|
| Catalogue piece, no customization | 3–5 business days | 2–5 business days | Any time |
| Catalogue piece, customized | 5–7 business days | 2–5 business days | Any time |
| Custom commission | 5–7 days from proof approval | 2–5 business days | Quote first |
| Bulk run, 25+ pieces | 7–14 business days | 2–5 business days | Quote first |
| Christmas ornaments and holiday boards | 5–7 business days | 2–5 business days | 30 November |
How we pack
- Every piece is wrapped, corner-protected and boxed with fill, not bubble wrap alone
- Multi-layer mandalas ship assembled and ready to hang — no assembly at your end
- All orders ship insured for their full value from Salisbury, North Carolina
- Tracking is emailed the moment the label is printed
- Local pickup in Salisbury can be arranged by phone
Returns, plainly
Stock items in original, unused condition can be returned within 30 days of delivery for a refund of the item price. Tell us first so we can send return instructions.
Customized and custom pieces cannot be returned for a change of mind — they carry someone’s name and cannot be resold. That is exactly why nothing is cut until you approve a proof.
If a piece arrives damaged, or does not match the proof you approved, we remake it or refund it in full. Send us a photograph within 7 days of delivery and we will sort it out.